Contact Us

Use the right channel and we'll get back to you faster. We try to respond to every message.

§ 01 — General

Hello & Feedback

General questions, feature requests, partnership inquiries, or anything that doesn't fit another category.

hello@patrins.com

§ 02 — Security

Vulnerabilities & Breaches

Report a security vulnerability, suspected breach, or any concern about the integrity of our infrastructure.

§ 03 — Privacy

Data Requests & Rights

Request access to your data, exercise your right to deletion, withdraw consent, or ask about our Privacy Policy.

§ 04 — DMCA

Submit a copyright infringement notice. Include the infringing URL, description of the work, and your contact info.

dmca@patrins.com

§ 05 — Legal

Law Enforcement & Compliance

Court orders, subpoenas, legal process, and compliance inquiries. See our Privacy Policy for what data we can provide.

legal@patrins.com

§ 06 — Billing

Payments & Plan Issues

Questions about charges, refund requests, plan changes, or billing errors. Include your account email and the date of the charge.

Chat with the team, get help, share feedback, and stay up to date with Patrins releases. Developers are frequently active there.

Response times

Which queue am I in?

Requests are triaged by category. Pick the right email and you skip the routing delay.

Priority Security issues & billing errors ≤ 48 hours

Standard General, DMCA & legal requests ≤ 3–5 days

Extended Privacy & data subject requests ≤ 30 days