Contact us
Reach out to the right team directly. We try to respond to every message — pick the channel that fits your need.
≤ 3 days
General
Hello & feedback
General questions, feature requests, partnership inquiries, or anything that doesn't fit another category.
≤ 48 hrs
Security
Vulnerabilities & breaches
Report a security vulnerability, suspected breach, or any concern about the integrity of our infrastructure or encryption.
≤ 30 days
Privacy
Data requests & rights
Request access to your data, exercise your right to deletion, withdraw consent, or ask questions about our Privacy Policy.
≤ 3 days
DMCA
Copyright takedowns
Submit a copyright infringement notice. Include the infringing URL, description of the work, and your contact info. See our ToS for full requirements.
≤ 5 days
Legal
Law enforcement & compliance
Court orders, subpoenas, legal process, and compliance inquiries. Please note we cannot decrypt file contents — see our Privacy Policy for what we can provide.
≤ 48 hrs
Billing
Payments & subscriptions
Questions about charges, refund requests, plan changes, or billing errors. Include your account email and the date of the charge.
Join our Discord
Chat with the team, get help, share feedback, and stay up to date with Patrins news and releases.
discord.gg/hfyY96tydt
Join server
Response times
Security & Billing — within 48 hours
General, DMCA & Legal — within 3–5 days
Privacy requests — within 30 days (legally required)
For the fastest help with your account or files, join our Discord — the team is usually around.
Read our Privacy Policy and Terms of Service before submitting a legal or DMCA request.